Terms of Service

Last updated:

June 27, 2025

Please read this Terms of Service ("Terms," "Terms of Service") carefully before using the VA Benefits Navigator Application (the "Application") operated by Veteran Success Solutions LLC, a Limited Liability Company formed in Florida, United States ("us," "we," "our") as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Application is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users, and others who wish to access and use the Application.

By accessing or using the Application, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Application.

Our Offers and Pricing

We offer services and digital products on this Application. The price of these services and digital products is customized based on your needs, which means that we will provide you with a quote after we determine your needs. This price does not include taxes or other fees that you may be charged.

Purchases

When you make a purchase on the Application, you will be able to choose the third-party payment processor that will collect your payment information and process your payment. You may make purchases using the following third-party payment processors: Google Pay and Stripe. We are not responsible for the collection, use, sharing, or security of your billing information by these third-party payment processors. The following payment method(s) are accepted by the third-party payment processors: American Express, Discover, MasterCard, and Visa.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third-party payment processor(s) is true, correct, and complete.

Cancellation Policy

We offer cancellations on purchases made of the services and digital products offered on our Application. Users can cancel their monthly or annual subscriptions at any time. You may cancel your order by contacting us and via the Application. You will not be charged a cancellation fee if you cancel your purchase in accordance with the instructions above. We will not be able to issue you a refund of the purchase price that you paid if you cancel your purchase.

We reserve the right to cancel your purchase for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will let you know immediately if we plan on cancelling your purchase.

We will not be able to issue you a refund of the purchase price that you paid if we cancel your purchase.

Refund Policy

We do not offer refunds on any purchases made on this Application.

No Warranty on Purchases

The items or services displayed or sold on this Application are provided “as is.” No warranty, express or implied (including any implied warranty of merchantability, of satisfactory quality, or fitness for a particular purpose or use) shall apply to any items or services displayed or sold on this Application.

Remedies

You agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be none. You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “Governing Law, Severability, Dispute Resolution, Venue and Class Action Waiver” section below.

Subscriptions

This Application features products or services that are offered via a subscription model. A subscription model requires regular payments to receive a product or service. The initial term of the subscription is 1 month or 1 year, depending upon the plan the user chooses.

We do not offer the option to revoke your subscription shortly after making your purchase.

You must make a minimum purchase to qualify for the subscription. The minimum purchase required is as follows: 1 subscription license.

Automatic Renewals of Subscriptions

When you purchase a subscription on the Application, your subscription will automatically renew each year or each month, depending on the plan you choose. We will automatically renew your subscription by using the payment method on file until you cancel your subscription.

You may cancel the automatic renewals of your subscription via the following means:

Email – [email protected]

Through the Application

The cancellation of the automatic renewal of your subscription will become effective immediately upon you contacting us.

Accounts

When you create an account on our Application, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Application.

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to terminate your account at any time at our sole discretion. You can terminate your account by contacting us or through your account on the Application.

SMS Disclosure

By providing your mobile number and opting into SMS communications, you agree to receive text messages from VA Benefits Navigator. These messages may include, but are not limited to, notifications, marketing promotions, updates, transactional alerts, and account-related messages such as two-factor authentication (2FA).

Message Frequency: May vary based on your interactions and preferences.

Message & Data Rates: Standard rates may apply.

Opt-Out: Reply STOP to any message to opt out.

Help: Reply HELP or contact us at [email protected]

For more details on how we handle your information, please review our Privacy Policy at:

https://beta.vabenefitsnavigator.ai/privacy

Prohibited Uses

You agree that you will not misuse the Application. The following is a non-exhaustive list of prohibited uses:

Impersonating or misrepresenting Veteran Success Solutions LLC, VA Benefits Navigator, or its employees

Sending spam or unsolicited communications

Engaging in conduct that harms or interferes with others’ use of the Application

Attempting unauthorized access or attacks (DDoS, malware, etc.)

Violating any applicable laws or regulations

No Warranty on Application

Replicating our proprietary content without written consent.

This Application is provided “as is.” No warranty, express or implied (including any implied warranty of merchantability, satisfactory quality, or fitness for a particular purpose) applies to this Application.

Availability, Errors, and Inaccuracies

We assume no liability for availability, errors, or inaccuracies of the information, products, or services provided on this Application. We reserve the right to correct any pricing or availability errors without prior notice.

Damages and Limitation of Liability

In no event shall Veteran Success Solutions LLC be liable for any direct, indirect, punitive, incidental, special, or consequential damages related to your use of this Application. If we are found liable despite this limitation, our maximum liability shall not exceed the service fees you paid to us in connection with the applicable transaction(s).

Intellectual Property and DMCA

All contents of this Application are ©2025 Veteran Success Solutions LLC or its licensors. All rights reserved.

To report an intellectual property infringement, send a properly formatted DMCA notice to:

[email protected]

Veteran Success Solutions LLC
235 Apollo Beach Blvd Ste 166
Apollo Beach, FL 33572

Your notice must include:

A physical or electronic signature

Description of the work being infringed

Location of the infringing material

Your contact details

A good faith belief that the use is unauthorized

A statement under penalty of perjury that the notice is accurate

Governing Law, Severability, Dispute Resolution, and Venue

These Terms are governed by the laws of the State of Florida, United States. Any dispute shall be resolved in a court of competent jurisdiction located in Hillsborough County, Florida.

You and Veteran Success Solutions LLC agree that any claims shall be brought in your individual capacities only, not as a class action or other representative proceeding.

Changes to Terms of Service

We reserve the right to amend these Terms at any time. Updates will be posted to the Application without notice.

Questions

If you have any questions about these Terms of Service, please contact us at:
[email protected]